2014 has been a year to remember for the team at Inchcape Toyota Nottingham.
Earlier this year, we announced the first of many successes at Nottingham when Mathew Barnes, beat 160 other candidates to become Toyota’s Best Parts Advisor of the Year 2014.
It wasn’t an easy process. After being nominated for the competition by his manager, Mathew and the other candidates were tested rigorously on their knowledge of Toyota, car parts and the various models manufactured by the brand. In order to win, Mathew completed three challenging tests, which included an online quiz and a two-hour written assessment before travelling to Toyota HQ in London for his practical test, which included six 35-minute back-to-back trials covering all areas of the Parts Advisor role.
Mathew’s success saw him earning an all-expenses paid, business class trip to Toyota City, Japan, to meet Toyota’s management and other Toyota competition winners from around the globe.
Since Mathew’s award, Nottingham’s Parts team once again proved their knowledge with the success of Stuart Pearson, who won the Toyota GB Parts Apprentice of the Year 2014. Carl Pearce, Parts Manager at Toyota, said that “this is an excellent achievement for Stuart and credit for his continual hard work and application over this year and the apprentice term.” Stuart and Mathew’s achievements reflect the quality and strength of the entire Parts Team at the Dealership under Carl’s management.
2014 has also proven to be a successful year for the Sales team at Nottingham, where Harry Wills recently received his TGB Outstanding Service Award for Achieving Excellence in the Q3 2014 Mystery Shop programme. The programme is designed to ensure all Centres have a strong understanding of Toyotas and are able to effectively communicate this information with customers.
In order to qualify Harry had to receive an overall score of at least 95% from the mystery shopper as well as being a member of the TGB Guild and the TGB Academy. Inchcape Toyota Nottingham’s successes are testament to the effort that the individuals have put in as well as the work that their management team put into training and staff development.